I purchased an internet bundle for R1800 from the self service portal on the website. The money was deducted from my account but the bundle was not loaded onto the sim card. After numerous calls to the call center I was told to scan copies of my bank statement showing proof of transaction. Which I did. I then received an email back from the service center agent saying that there is a technical error and the payment had gone through to Telkom Limited (their parent company) the agent then tells me that as the payment has gone to their parent company (through their own technical error) 'we will not be able to help you.'
This is. They get my R1800 and I get nothing.
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