During the end of 2013 I complained about extreme high data usage on my MTN 2GB contract on Hellopeter.com because complaining at you outlets did not promise any positive results. Some lady gave me a now brainer reply about monitoring the data usage instead of attending to the problem. On 3 January 2014 after complaining to 3 different branches and on Hellopeter.com, I decided to cancel the contract completely at you outlet in The Grove shopping centre PTA. Now I receive an email from Mr Keegan Harris, Customer Services, MTN SA saying that there is no record of the cancellation. It is clear that customer care systems at MTN is non existing, the following reference #7542138 was issued to me upon my cancellation instruction, I'm sure it will be worth something to you. Mr Keegan does not reply to my emails anymore. Is there perhaps 1 hard working individual at MTN willing to just finalise this matter and I promise that I will NEVER EVER bother you again for ANY service? If you don't have the authority to solve this, please pass it on to someone who does. It seems MTN is only interested in attracting new customers, what happened to after sales service to existing customers??
0 comments