Mtn
MTN IDENTITY: NO FEEDBACK AFTER 12 DAYS

Dear MTN,

Please see below response from MTN on 08/01/2014, 9:50am:

QUOTE
Thank you for taking time to raise your concerns with MTN.

I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.

In order for this matter to be resolved you will need to provide us with the following:

A certified copy of your ID
An affidavit disputing the account

Please fax the documents to 0862983490 and quote the reference number below.

Thank you
Wenzile Masina
REQ:3109785
UNQUOTE

I have faxed through the required documents on the 10/01/2014, 01:01pm with a cover letter requesting daily updates on the progress of this issue.

To date I have not received a phone call or an email to the address on the cover letter faxed to Wenzile.

I need urgent assistant as today is day 12 after the fax was sent.

Thank you.