Virgin Mobile deducted R2028.00 from my bank account on 20 December 2013. My contract, however, is only R1000; should I reach that limit, I am able to top up on a pay-as-you-go basis. When I queried this (a month ago today) I was told that Virgin Mobile had in fact made a mistake and my money will be refunded within 5 - 7 working days. I have called at least 8 times since then to find out what is happening in this regard and every time I am told that someone will look into it. I have had no results and seen no money! I have been put on hold for up to 15 minutes and have been conveniently disconnected twice. I am at my wit's end and am hoping that perhaps now some action will be taken.
0 comments