AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - Customer service | #313860

Vodacom
Customer service

I went with my gf to vodacom and spoke to one of the consultants with regarding her billing every month.
she has a blackberry and she has been getting charged for data usage when shes on the bis, for the last 4months, i spoke to one of the consultants and he said he could see that shes getting charged but no reason. He then told us that he will log a query to the technicians and will get back to us within 14day's almost a month has passed and still no response from either of them he also gave me a ref number of confirmation, and said that i should call or email him if i don't hear of anything. I tried calling and emailing several times and i still didn't receive any response.

Date:

Company: Vodacom

Country: South Africa   City: Midrand jhb vodaworld

Category: Telecommunications

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