In relation with my previously posted report. if the person from mtn actually bothered to understand what was said in the report and not just give a type of reply that would be given when they noticed
its a signal/data problem, they would have noticed the section in the report that said: i have already contacted the data department.
my problem was stated to the data department they just did not achieve any results. i have made contact with them, they did not give any results, that resulted in the previous report. i will resubmit the details as requested to the data hub.
if i do not receive any helpful responses or a fix to this problem i will have to take this matter further. the next report/complaint will be lodged at ICASA (regulator for the South African communications sector) as well as since
i am paying for a service and not receiving it, i will also be lodging complaints in terms of the consumer act.
i will not stop until i receive what i bought and what the customer services department specified i will get. that was the whole reason for buying the uncapped light modem.
for more information contact me.
review my previous report for more info.
i am serious about this
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