Complaint / review / scam report
Vodacom
Incompetence staff

I have a 2gig data dongle for which I pay more or less R200 a month. During the month I receiced an sms to say that my data usage is more than usual....thats it...the next thing I receive an account of R13, 000.!! I went to the brooklyn mall vodashop first to try and sort it out. They said that they will investigate and send a report to me and that this report will cost ex amount. I checked my inbox without any luck. I then phoned again to enquire about the report. Logged another query. Today I phoned again only to hear that thay have no query logged? Vodacom obviously tried to debit my bank account with th R13000 but I stopped it. I arranged with the consultant to only pay R1300 towards my cellphone. She then transferred me to the data department.the signal was so they just hung up.??????!!! Then I received a friendly reminder sms from vodacom to please remember to pay R13, 000 and not R1300 like I just arranged.I am frustrated because its a waste of time to sort out anything at vodacom. I did not use R13000 worth of data......I will not pay for it. Why cant vodacom not sort it out? And why cant they just investigate the issue and send the report AND NOT TAKE MONEY FIRST
Author: cindy.flemming


Offender: Vodacom

Country: South Africa   Region: All Country   City: South africa

Category: Telecommunications

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