After storms on the 30th of Nov, my ADSL & phone line went down, reporting on the 1st Dec with ref# 319CRK011213. I received an sms on the 7th Dec stating the fault had been attended to and that I should reply "NO" if the service is still faulty which I did. On the 9th I followed up and found that my ticket had been closed instead, the agent simply said they will open a new fault with ref# 901CRK091213 putting me back at the beginning. Since this I have not once had a tech attend to my fault.
I have spent more than 95 minutes on 12 phone calls off my cell (billable calls as only calls to 10210 from a land line are for free - mine is not functional). One, after about 25 minutes of holding on 10210 I received an sms saying I had a voicemail, after 45 minutes I decided to hang up and listen to the voicemail, it was an agent who said he would try call me again later, which no doubt ever happens...
They continually 'mark it as urgent'...I have spoken to multiple technicians working on faults in my area and cannot do anything else in my power to resolve my fault! Its most unfortunate that there is no escalation process in Telkom and that Hello Peter is my only other resort.
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