In June 2013 we were approached to upgrade our business line to a 2mbps line. We filled in all the necessary paperwork and returned it. During this phase Mweb was very helpful and returned calls and emails. We then found out that this service involved an upgrade with our Telkom line too-an additional fee that we were not informed of. Because of this we decided it was too expensive and decided to cancel this new subscription. Mweb however, kept debitting the new amount (for a service we werent even receiving) from our account monthly. I have emailed and phoned the consultant various times and every time he promises to sort the problem out and get back to me, but to no avail. In a call to him in December he told me that Telkom had now upgraded everyones lines to 2mbps so this service would now be at no extra cost to us, and we agreed to pay from the 1st December 2013 for this service, but that we expected credit for the months of incorrect billing and us of atleast R500 a month for a service we werent even receiving.
Could SOMEONE at Mweb please sort this out? More than 6 months to fix a billing error is ridiculous to say the least!
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