Mweb
Mweb ripping me off. still on 384kb/s

I have been with Mweb for more than five years.
I have asked and paid for my line to be upgraded and telkom comes and checks the lines several time, only to waste time and find no fault. Atleast twice a week my line goes down, only to stay on a 384kb/s qaulity.
I am still on a 384kb/s, while all my friends around me have been upgraded long ago to one meg lines. This upgrade happened August-December if im not mistaken. It is 5 months later...

Please help me out Mweb. I have been with you for more than 5years now!!! Where is my service? Have you not even picked up the calls logged on my account with telkom yet?

YOU DONT EVEN SELL 384kb/s ON YOUR WEBSITE!