Continuing on from my previous complaint "/Breach of contract/incompetent staff", posted on the 22nd of Dec 13, from which I'm yet to receive a call as promised...
For two weeks I've called Vodacom online every day to try to resolve the problem, so much so that I've made friends with a few consultants and perhaps become a legend within the call centre? Supervisors Bongani Dlamini and Mpumelelo have tried their best to assist me, although sometimes fall short in keeping me updated, perhaps because there's no progress. I've tried speaking to Denver Naidoo, who apparently was made aware of my situation... but is now on leave. Bongani informs me that he's been waiting for feedback and rectification to be activated/approved by Vodacom Direct since he logged the issue on Mon the 23rd of Dec. Two full working weeks for Vodacom direct to take action and still no progress? Today is my last day of my 14 day cool-off cancelation option, yet I haven't even had a chance to assess the service that my bank account has been debited for, not to mention the in-package services which I can't use? With service like this, the choice of service provider is easy, NOT VODACOM! Call me today please!
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