AfricaComplaints.com » Telecommunications » Complaint / review: Mweb - Uncapped line throttled at 1g | #296622

Mweb
Uncapped line throttled at 1g

I woke up this morning to use the internet to do some online gaming (I updated the game overnight; since ISP's shape their lines during the day, I do not use my line during office hours) to find that I was throttled for using too much data for the month. This is crazy when my adsl usage for this month is shown below:

ADSL Usage - (January, 2014)
You have used 1.02 GB so far this month.

Last Session: 02 January, 2014, 02:01:00

Connection status: Throttled

I understand that throttling does occur at roughly 100gb per 1mb/s line speed from a recent post ( [URL Removed] )on do broadband (I cannot confirm this as mweb does not tell you what they consider to be acceptable in their AUP( [URL Removed] ) and phoning in did not get any results as the technicians point blank refuse to tell you what the limit is even after asking their manager). I was surprised that telkom was open when I asked about their throttle limits and they are also at similar throttle limits to mweb. Due to their openness and honesty I am considering swapping to them.

Date:

Company: Mweb

Country: South Africa   City: Gauteng

Category: Telecommunications

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