My data had depleted so I had to deactivate my BIS & reactivate a new 1.The 147 self service does not work so I called 140.The agent had my BIS deactivated & I said I would activate the new 1 myself... 147 still down called 140 again only to be told it was activated but it wasn't. I called in again & was told have pending orders & this needs to be cancelled and would take 24-48 hrs? I work mainly on call outs & my clients are unable to contact me as they normally would. I have already lost a great deal of money, as we all know its the festive season and this is the time all businesses make a lot of money, clients will take their business elsewhere & this not only affects me presently but also gives my business a bad rep which would affect me in the future.
If I do not pay my bill legal action would be taken... how does cellc make up for the loss they cause to us??
Don't spend money on advertising & gaining new clients when you can't keep existing clients happy rather use that money to upgrade the systems & give the contact centre agents better training...
No clue what rapport or empathy is, they are impatient & can't even follow a proper hold procedure...
Service is pathetic
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