Sent notification for cancellation on 10 July. It was confirmed that it was sent for processing and my last payment would be October 2013. To cut a long story short, last payment was done in Oct (so I thought) at which point I was in the positive and you owed me money. Have since received an invoice for Nov 2013. Spent 40 mins on the phone to the call centre on 14 Nov, was advised that cancellation was never processed but everything would be taken care of and reversed within 48 hours. Imagine my dismay (actually rage) when I receive an invoice on 25 Nov, showing an amount debited for Nov and advising the next debit order is 30 Nov.
Eventualy got through to the call centre today again, spoke to Charles who put me on hold for 15 mins, after which I hung up. The callcentre agents are incompetent, I get put on hold indefinitely, transferred from one to the other and the callcentre is so noisy I cannot here who i'm speaking to- AND all on my dime for your stuff up. So now, you will call me and sort the matter out. I want nothing more that to rid myself you lot. It sickens me to have to do business with you
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