On the 5th of November 2013 our Telkom ADSL line went off. Since then i have had to log two different calls. First one was 285CTK051113 which they closed because they realized it was open for too long. then i had to log a new call upon following up that they closed an escalated call S176326, my new reference is 271CTK141113. I am now holding for 10mins already on the 10217 and still no response. According to the website the fault is in hand with a technician.
We use the internet on a daily basis for emails and banking especially. Due to the lack of their service we are struggling. But it's not only us. I have had numerous complaints from other companies in our area being affected.
It seems that the problems started when they "upgraded" all of us to the higher bandwidth for "free".
I would gladly stay exactly where I am and pay for what I asked for if it could only work as it should.
After 15mins of holding i finally talk to someone and they tell me that there would only be a tech out tomorrow as Mpumalanga has a lot of backlog. But no wonder. Why not fix the issues right the first time round! then there would be less. instead of just closing my calls without my consent!!!
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