Been a customer since Feb 2012 and April 2012 on 2 separate Data contracts. When I signed up the download speed was betweek 700 - 900 kbps, .It deteriorated since however I was still happy with the download speed which averaged between 300-500 kbps.
On 29 October my download speed dropped to 20-50 kbps. Unacceptable! I called the call center 081 183 and have been calling daily since. Have spoken to technician, call centre managers etc and no one is able to assist or willing to take ownership. Have confirmed it is not my devices as have tested the same sims and devices down the road from where I live and I have observed up to 900 kbps download speed. Clearly it is the network in my area. I have not moved since I took out the contracts so that is not an issue.
I would hence like for 8TA/Telkom MObile to resolve this issue as follows :
- Give me what I am paying for
- Provide me the download speed of 700 - 900 kbps that I had when I signed up
Failing which, cancel my contract with no negative impact to me as I refuse to pay for service I am not receiving
Or put me on similar telkom ADSL offering to see my contract through
FRUSTRATED WITH CALLING DAILY WITH NO CLOSURE!!!
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