I have a SIM card in my iphone and one in my ipad. I get one combined bill. Due to the high data usage over the last number of months, I first contacted Autopage on 21 October in order to get a breakdown of the usage on each device. Needed to understand where the problem was.
4 frustrating phone calls to the Call Centre later (reference numbers A1310251038, A1310215540, 2851526), I still do not have an answer and it seems that this data is unavailable to me as the customer that pays for it.
When phoning back the 3rd time, I asked to speak to a manager. I was told that a compliant had to be lodged and that someone will phone me within 24 working hours. That was on 25 October. Lebalong Tema, a complaints clerk, phoned me this morning (60 working hours later) to still tell me that they cannot get the data from MTN.
I have been an Auto customer for many years. Every 18 months I think I must call it day with them due to continuous bad service but then I feel like upgrading my phone again, and I end up on another 2 yr contract. I will NOT make the same mistake again. Maybe Vodacom will be more deserving of the R50k per annum I spend on mobiles.
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