Complaint / review / scam report
Autopage
Reconnection Fee charged for banking debit fault

Hi,

I have been charged two months reconnection fee for problems that Autopage is having with debit orders from my Standard Bank account
Without calling me for non-payment in November now, I have been disconnected and have to pay another R50 fee

After calling the call centre and speaking to a supervisor Mervyn Snyman - They refuse to reverse my reconnection fee EVEN though I have not been called or advised of the bank debit issue
They advise me to contact my bank and request a refund from them - What chance do I actually ahve here?

This is not good client service at all

I will be cancelling my contract with Autopage as soon as possible
Author: coolbraashee


Offender: Autopage

Country: South Africa   Region: All Country   City: Sandton City

Category: Telecommunications

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