Ref: ARS - 223550
Ref: ARS - 226452
Ref: 419CWZ251013
Here we go once again...
In last week I reported yet another fault with my line, see Ref: 419CWZ251013. A technician came out to my place (the 5th one in a year) to attempt to resolve the issue. However like all before him, the same old story... there is a problem with the cables, they will escalate it to the cabling division as they cannot repair it. The technician then leaves and I receive a sms to say my problem has been resolved. Should I experience any further problems I should call back. WELL... IM BACK!!!
1. How am I suppose to call back when my phone is still not working?
2. Why am I being charged for a service that does not work?
3. Is there anyone at Telkom that knows how the landline infrastructure works and who can actually fix the problem?
4. How difficult is it to escalate to the cabling division... is there even a cabling division?
5. Someone from the accounts division BETTER be processing a refund on this account.
6. Why was my fault closed when the problem was not resolved?
So lets start the process yet AGAIN... hopefully the 6th technician is from the CABLING DIVISION as this is clearly where the problem is!
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