On 18 April 2013 I suspended my telkom home line due to moving property and they have this documented on their system. To date I keep on receiving invoices for the line rental and despite numerous emails to the call centre no one has bothered to come back to me as to why I am being billed for a service I am not making use of.
Having now had enough of their inefficiency I decided to call and was told that I have to pay the line rental even if the line has been suspended. To round it off when I ask to speak to the call centre manager I am told that I have to follow their escalation process. I think not!!!
I loathe inadequate service and will not tolerate their response.
Operations Director here I come.
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