AfricaComplaints.com » Telecommunications » Complaint / review: Autopage - Service, Account, Charges, Feedback | #223263

Autopage
Service, Account, Charges, Feedback

I took out a Tab 2 with Autopage on account - sadly the wrong thing to do. For the last 2 months its been nothing but from actually ordering this via the internet and call centre, who first sent the wrong sim card then proceeded to tell me it was my fault (on the contract and email is clearly stated mtn not vodacom). The manager then arranged for someone from a nearby branch to deliver the right sim card and proceed to charge me for that delivery a month later. I had to phone the call centre on 7 different occasions to have my email address corrected and my account sent to me (7 staff members could not do this and the operater who opened my account Clive Naidoo insisted yet again that he was right and never entered it incorrectly). I requested to pay via eft but yet was marked for Debit Order AND THEY GOT MY BANKING DETAILS FROM SOMEONE OTHER THAN ME, I never gave my banking details at that stage and yet they had them, I requested from both Clive and the manager Angelo Graham for that recording of me giving my banking details as they insisted I did - 2 months later I still dont have it. Hema Rajkumar is now assisting or actually not doing a thing. Very dissapointed.

Date:

Company: Autopage

Country: South Africa   City: Call Centre

Category: Telecommunications

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