I COMPLAIN ON HELLO PETER AND THE NEXT DAY: MOGAUGELWA MAKOFANE PHONES ME. AFTER ALL THE FRUSTRATION THERE IS A FLICKER OF HOPE THIS LADY SEEMS COMPETENT TO ASSIST. I TRY AND EXPLAIN MY PROBLEM, UNFORTUNATELY I ATTEND TO CLIENTS DURING THE DAY AND MY APPOINTMENT WALKS IN WHILE I AM ON THE PHONE WITH MOGAUGELWA. I ASK FOR HER NUMBER BUT SHE IS NOT ABLE TO GIVE IT TO ME. I SAY TO HER PLEASE I NEED THIS PROBLEM SOLVED PLEASE CALL ME BACK. SHE SAYS SHE WILL SEND ME AN E MAIL WITH HER DETAILS ALL BUT HER DIRECT TELEPHONE NUMBER, ONCE I AM FINISHED WITH MY CLIENT I SHOULD E MAIL HER SHE WILL DEFINITELY CALL ME BACK. I E-MAILED HER THE SAME DAY AND AM STILL WAITING FOR HER TO CALL ME. AND SHE IS ALSO INSISTING THAT I OWE AN AMOUNT OF R450.00 AFTER NOT HAVING ANY SERVICE FOR APPROXIMATELY 3 MONTHS BUT CAN NOT EXPLAIN FOR WHAT OR GIVE ME PROOF OF AS TO WHAT THE ACCOUNT IS FOR, THIS AFTER I HAVE RECEIVED AN ACCOUNT CONFIRMING A CREDIT BALANCE OF R280.00!!! SO WE AS CONSUMERS MUST JUST PAY UP BLINDLY NOT KNOWING FOR WHAT!!! AND WITH OUT ANY CUSTOMER SERVICE WHAT SO EVER. THE BRANCHES ARE CLUELESS AS TO WHAT THE PROBLEM IS OR HOW TO SOLVE IT. WHAT ARE THEY GETTING PAID FOR?
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