I have been a Vodacom user (work phone) since my 1st phone. Am retiring at month end, so went to Centurion branch on 26th Jan to get a new contract. Filled in & signed all forms put in front of me and left with my new phone at 12 noon. Was told it would be online by evening. Not true!!!
Received phone call on 27th at 09h00 asking me to come in & sign debit order form so my phone could be registered. I did this by 12 noon, and asked that the phone could be registered soonest as I had already waited 24 hours. I was assured this would happen. At 5:00pm I decided to phone to find out why it hadn't been done yet, and had to deal with complaints department in Cape Town. (very cumbersome - 15 minute wait to be helped, explained to call centre operator, then supervisor also) only to be told the branch was closed and i could not be assisted until Monday.
Conclusions :
1. 36 hours & still can't use my phone.
2. If this is how new customers are treated, what's it like for long-term customers?
3. Support Centre cannot support. Why have them if they cannot assist in such situations?
4. Does this warrant a move to MTN?? Or Cell C??
Decisions, Decisions!!!
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