I requested my landline be converted to an ADSL line on 5 September 2013 and also chose Telkom as my ISP utilising a 2MB/s uncapped line for R639 and a self-install.
The line was converted and my Modem delivered to me on 12th September. All seemed well however on 15 Sep i was invoiced R1570 for the period 15 Aug - 14 Sep and again R1570 for the period 15 Sep - 14 Oct. Firstly Im not sure why i am being charged for 15 Aug - 14 Sep when my line was only installed on 12 Sep and secondly why is the amount R1570 when it should be R639.
I have spent hours on the line with telkom over the past 10 days and have even been in to the telkom store to try and seek assistance however I have been unable to receive any help from any of the staff. I am constantly being transferred to different departments.
All I want is to have my bill corrected so that i can make payment. Please assist. My reference number at telkom is 458873/42
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