Hi. I have requested to cancel my itemised billing from beginning May 2013. A have written confirmation that this will be done but i an still being billed for it to date. On querying this to be rectified & refunded, i am told that the itemised billing is included in my contract. This was never the case; i was always billed separately for it. It clearly shows on my latest statement that i am being charged for itemised billing.
Additionally, the english of Written Correspondence team is exceptionally poor! On several times i could not understand them.