Please refer my report of the 11 September. The response on the 12th Sorry, sorry etc. 12th Set. Senior consultant will contact you in 2 working days. They also send me Errol van Graan no 0116535000. If you try to get hold of the man the swithboard sens you to the repair center or to a service survey. I asked again for the mans number. On the 14th Fatima Taliep wrote me a apology letter. On the 15th Brent replied with the escalation process and acknowledge my request to speak to Van Graan. On the 16th Leon said that the phone is booked in again. On the 16th a apology letter from Yolanda; On the 17th Neo replied and he will take it up with the manufacturer; Sharlton send us a note on the 17th; Yolanda send us a note on compensation and the request was send to management. We should be contacted in 48 hours. On the 18th leon wrote: Please contact the store they will assist you further to get the new replacement. I replied: after 12:00 tomorrow. So I went there on the 19th and arrived at 15:15. Craig n/a, Philip unaware, he phoned Craig, Tried Leon and others. He must wait for a credit and can do nothing. Disgusting. Please reverse the transactions when you manage comp. all processes
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