17/12/2012 - MTN SP emailed me suspecting activity on my account. (R2798-59 in a few days)
17/12/2012 - I phoned to sort it out, because this was definitely wrong. (customer care 808) I made it very clear to please sort it out, R2798 would seriously hurt my overdraft. Response: I have to wait till 13/01/2012 when invoice is finalized.
MY MTN SERVICE WAS THEN SUSPENDED - Yet I was still billed.
14/01/2012 - MTN Bethlehem Free State - confirmed that everything was ok, my balance = R0-00.
Numerous phone call enquiries online enquiry (MTN SP ITB [#6147378])
Still suspended 19/01/2013 So I Did a HELLOPETER complaint. https:///mtn/complaints/no-service-for-over-a-month-still-billed-though-988407... Soon after my service was finally available (19/01/2013).
So on 25/01/2013 the day my MTN debit order is paid. I was horrified to see that R2798 was taken from my bank account.
After all the work I put in to sort their issue out. After being suspended and still billed. After being given confirmation that my account was R0-00. MTN still took R2798 out of my account. Which has nearly maxed out my overdraft.
(Time of incident is when my account was debited)
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