I bought R149 MTN data bundles on the FNB online banking @ 16h57 Tuesday the 27th of Aug and when the modem couldn't connect to the internet I called the call centre on 173. I was then advised that the modem number has been deactivated and in order to have the data bundles transferred I need to get a bank statement reflecting the transaction and a bank stamp and fax the document to 086 563 3148 for attention Menzi Khumalo who I later discovered is the supervisor of the agent I spoke to on Tuesday afternoon. I got the bank statement with a bank stamp and faxed the two pages, FNB online print out and the bank statement - both pages went thru @ 15h14 Friday the 30th of August 2013.
I have been calling since Sunday following up and every agent I spoke to I had to relate my story afresh. Monday a male agent I spoke to confirmed to have captured and sent an email to the supervisor who was due to come in for the afternoon shift. Tuesday MTN decided to put a voice message "all our agents are busy, please try again later" then disconnect the call - for the whole day. Yesterday I had to relate the story again and the female agent I spoke to sent yet another email. I want my money now.
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