My July 2013 account has been deducted R343.08 instead of R154.98.Upon enquiry a reference number was given for incorrect charges. I followed up 02-8-2013 and was told there is no refund due. I started the process again & was told that I will be refunded end August 2013. I did a follow up 30-8-2013 as R8897 was deducted from my account. NO REFUND DUE.I was sent an invoice R134.49 which is payable as I stopped the debit order. I am getting nowhere with the accounts dept. specifically Dority. She insists that I have to pay the R134.49 by 15-9-2013!!! why? R223.46 more than the contract amount!!! she is unfriendly and impatient. Is there no one at Autopage head office that understands my query? I need to sort out my account without having to pay this invoice that is suppossedly due. I need an urgent response from someone that actually knows how to do account billings.
0 comments