On the 20th August there was an unauthorised debit order of R14 027 from my account. I immediately queried it with my bank; they informed me it was the reference was MTN SP A3080991 and they reversed it. I then called the MTN 808 call centre to find about what happened. The agent was very unhelpful to me, and even denied it was an MTN debit. I kept calling and speaking to different people, sending copies of my bank statement over and over again. It is now almost 2 weeks later and nothing has been done about my investigation. This matter has caused me a great deal of distress and MTN couldn't care less about investigating this issue.
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