I go through this with you on a bi-annual/annual basis! Once again - there has been an unauthorised debit order of R399 on my account on the 26.11.13. Furthermore - I am a platinum account holder and decided to raise the issue with a premium banker - to get told that I need to follow up with this myself! This is ridiculous. I DID NOT AUTHORISE FOR THIS DEBIT ORDER TO GO THROUGH - How can you as my bank, just keep allowing these things to go through & jeopardise the security of my account. Please prove to me that I authorised this! Furthermore - I KNOW I did not authorise for this - so why should I fight this battle. I trust you as my bank to secure my money but this is extremely frustrating and disappointing to be going through this all the time. Please refund this amount back to me immediately, as I have legit debit orders still due to come off and get down to investigating who these people are that are money from your clients. This is not acceptable!
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