I've lodged an enquiry on the 22 August 2013 with regards to my Insurance access being double deducted and to date I have no response after being told that I will get feedback within 48 working hours. I've called and wasted - an hour an additional cost on my side trying to establish when will I be reimbursed.
Yesterday (26 August 2013), I was transferred to 3 different departments because NO one could tell me the status of my enquiry. 45 minutes later, after being on hold and pushed to pillar and post I am not that my enquiry is sitting in the Admin department, and they have a back log and I should just wait.
This is not how you treat your customers, esp. when there is money to be owed to them. My debit order and commitments in paying my account is always on time, and after having to put up with such lousy service for almost 2 years not once have a defaulted in my payment. It's an ongoing saga with Autopage and if I don't get a response within 24 hours of this compliant I will be to the Ombudsman.
You cannot run a business with such poor service, its pathetic.
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