Today's experience with MTN truly pushed me over edge. I recently upgraded a contract that happens not to be directly under my name but I have authority over the account. I call 808 to activate a simcard. I get through to a consultant who advises that he can not assist because the contract is not in my name. I MAKE him open the details and oh behold, discovers that he can assist. 5 minutes of my life I can't get back. He transfers me to the activations department so I can get this sorted. Much to my dismay the next consultant clearly thinks shes doing me a favour. Thank you for nothing. She then puts me on hold to confirm with her supervisor. On her return, same story. Supervisor please! I chat with the supervisor, he confirms that the sim swop I had requested had not been done by The Glen service centre. He promises me that he will address the matter of the activation. I later received an email from him confirming what we had discussed.
Incident occurred from 15:56-16:19, 21 August 2013.
15 years of loyality and regretting upgrading, now I might be stuck with this service for a further 2 years!
-Unfortunately Loyal
0 comments