Switched bank accounts during April / May this year for our company. When I asked 8ta to change our debit order, the trouble started. Somewhere in April we had to pay R597 so that the debit order could be cancelled on the our old bank account else we would pay double. That amount was paid on 17 April. 3 Months bank statements was sent as requested.
Today 13 August, our internet was disconnected. When I phoned Customer Care they said our account was suspended, since it was in arrears. Apparently we owe - R2500. The very helpful lady told me that the account on the system was still our old bank account. WHAT??! I send all the info during April and have never heard back from 8ta again, so I assumed everything was in order.
This is unacceptable. Running a business without internet for 2 days is impossible. I need to get this fixed asap. All the correct information was supplied to 8ta, to change the debit order. I will not pay for their mistakes.
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