2 issues:
1.) I transferred my cell c redbull mobile (RBM) contract on 3 July 2013 from RMB200 to RMB100 and confirmed (with recorded telephone evidence) that I would not lose the airtime I had acculumated up to the point of contract change - and then my accumulated airtime was not transferred (8 hours worth!). Cell C has acknowledged the fault but still today, 12 Aug, I have not been provided with a solution or compensation, they are "still investigating".
2.) On Jul 11 I logged a query regarding the fact that I could only get intermittant cellc signal at my home and therefore could not use my data. On 22 July this was escalated to another department, on Jul 30/1 this was was escalted again - I had to keep phoning asking why I had not received any updates. Today when I phone I find out that the query was "resolved" (I received no notification of this). "The tower in my area cannot cope with the volulme and has been marked for upgrade". I should therefore use roaming on the Vodacom network (but I have a RBM contract so I cannot use data roaming). Cell c is still "investigating a solution" to this.
After a full month with 2 different queries, still no resolutions. Poor service!
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