Original post: A few Months ago i went in to an MTN store to cancel the contract i have with them.
I spoke to the store clerk and we then phoned the MTN help line from the store and got a price on how much it would be to cancel. I was then given banking details of MTN and told to Deposit the money in that account with my cell phone number as the reference, I made the Deposit about 5 months ago now and MTN is still debiting my account every month?
MTN Response :
Hello Shaydon,
Thank you for your post.
We surely do understand the frustration and difficulty caused. We will cancel the line with immediate effect.
Our sincere apologies for the delays.
We look forward to improving on our service delivery to you going forward.
Regards,
Somayya
MTN Service Provider
REQ:2337350
And nothing has been done at all
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