Complaint / review / scam report
Cell C
Cell C Victimizing customer who changed provide

On 25/05/2012 at 09H33 a mail was sent to Cell C Customer Service about the termination of contract at the end of a contract term due to poor service delivery from Cell C. On 1st August 2012 at 11H27 a 2nd mail was sent to Customer Care about poor service delivery on another contract, in which I did not cancel my contract, but requested them to cancel the following services, Call Line Identity (R7.46), Itemized Billing(R18.86), BIS(R8.33) and BIS(R50.00). I stated that normal monthly charges will still be paid until the end of the contract. On 31/12/2012, Cell C, cancelled the contract without notice, as per their statement and decided to "fine" me R1400.21 penalty fee, which I refused to pay, as I did not cancel the contract prematurely. On 26/07/2013 at 16H29 I received a SMS from Debt Collectors, stating that I have been handed over by Cell C, for refusing to pay. However, I have bank statements confirming that payments had gone through from my bank account to Cell C, until the contract came to its end, on 26 April 2013. Cell C, refuses to communicate with me. In accepting payments, but still insisting on receiving payment, Cell is attempting to commit .

Offender: Cell C

Country: South Africa   Region: All Country   City: Head Office

Category: Telecommunications


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