Complaint / review / scam report

So i posted a complainted about MTN dated 24/07/2013 & today (01/08/2013) they only respond! i have a contract with them and this is their response:

"Hello Yumnab,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused.
Kindly note that the M charge vouchers carry an expiry wallet of 30 days these include the vouchers of less than R30 denominations so any unused airtime during this period will expire . Please visit our website on [URL Removed] for the terms and conditions of sale.
You may also visit your nearest MTN store to book the handset for repairs and remember to take the proof of purchase with you.
MTNSP Complaints Management Team"

Im talking about airtime that i have paid for on a contract & their response is that of the mahala airtime you get when you recharge! i called them again yesterday (31/07/2013) and they tell me i must wait for a reply because they have a turn around time of 10 days so they will eventually get back to me. R230 airtime gone & still no response because the way they put it is that its my fault! how many more problems is MTN gonna give me????

Offender: Mtn

Country: South Africa   Region: All Country   City: Cape Town

Category: Telecommunications


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