I visited the store in May/June regarding my cellphone contract renewal. I informed the lady that I was interested. No documents were completed, she did something on the PC and informed it would take approximately 5 days for delivery.
Three or so weeks went by and I heard nothing. At this point I decided not to go ahead with it. Eventually I was contacted by one of the ladies at the store who confirmed the new phone has arrived. I visited the store and informed I'm not interested anymore. I was told the upgrade already went through even though I DID NOT pay the R150 ACTIVATION fee nor did I complete any documents. I was met with ugly attitude by the staff which I did not appreciated.
I called the Call Centre requesting to cancel the contract. They confirmed cancellation for 14/08/13.
Despite all of this I received my latest invoice WITH new device charges. I called in and disputed this with Bianca who assured me it will be credited. I said the credit had to be processed before the debit order date of 25th. I received and SMS confirming the credit and yet the amount went off my bank account anyway.
This is a HUGE inconvenience and I want it rectified immediately.
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