I RECENTLY DID A UPGRADE ON ONE OF MY CONTRACTS FROM VODACOM-DIRECT FOR MY DAUGHTER.
THE PREVIOUS PACKAGE WAS THE TOP UP 49 WITH SEPERATE BIS, TO THE NEW UPGRADE PACKAGE WHICH WAS THE TOP UP 99 (YEBO FOR LESS), WHICH INCLUDES BIS.THE UPGRADE WAS MADE IN THE BEGINNING OF JUNE 2013.I WAS ADVISED THAT I MUST CANCEL THE OLD BIS ON THE 30TH OF JUNE, SO THAT THE NEW BIS WILL BE ACTIVE FROM THE 1ST OF JULY.WHAT HAPPENED ON THE 1ST OF JULY???
NO BIS WAS ACTIVE!!! I THEN PHONED THE CUSTOMER CARE LINE---082111---, AND TOLD THEM WHAT THE PROBLEM WAS, JUST FOR THEM TO TELL ME THEY WILL LOGG A REQUEST.IN THE PROCESS THEY DID ACTIVATE THE BIS, BUT THEN WRONGFULLY BILLED ME FOR THAT, BECAUSE IT SHOULD HAVE BEEN INCLUDED IN MY UPGRADE.FROM THAT TIME I HAVE SPOKEN TO NUMEROUS OF OPERATORS, BUT THEY STILL CANT SEEM TO ASSIST ME.NO-ONE HAS PHONED ME BACK, TO ACTUALLY RECTIFY THEIR MISTAKE! NO-ONE WANTS TO ACCEPT RESPONSIBILITY, AND JUST TRANSFERS ME TO SOME OTHER DEPARTMENT.THIS IS A SIMPLE MISTAKE, AND I KNOW THAT EVERYONE MAKES MISTAKES, BUT JUST PLEASE RECTIFY IT!!! I DONT KNOW WHO TO PHONE ANYMORE!!!
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