My contract came to an end I decided to brave the latest BB Q10 on contract with MTN 11/06/2013. Being the first to buy this new handset at the one particular store in Cape town it was clear the
consultant didn't know what she was selling me, had no idea what the product entailed either. To my knowledge when making a purchase of any sort when a contract is involved it has to be thoroughly explained by the service provider as for following procedure that was not done, as well as costs to be explained with regard to what is included in terms of the contract. Also what isn't included and what the costs are if incurring costs outside of contract terms regarding data per mb. I have now been hit with a bill of 7000 for incurring costs on data.. when checking prepaid costs I am paying R2 per mb as oppossed to prepaid users paying 0.38 c? HOW SKELM IS THIS?? I was under the impression I'd get an sms when my data has been depleted which would have alerted me to stop using data. How can you charge your clients this horrendous fees when you
are not ensuring that info given by your staff are trained up to provide the correct info which weakens your brand..? meaning loss of loyal clients.
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