My cell contract was transferred to my employer's account in Feb 2012 and then transferred back into my own account effective 1 July 2013.
The system reflects me as the sole account holder whilst there's only 1 number linked to my account (the number in question) but according to Vodacom's system I am not the main/master account holder, i.e. I cannot manage/add data bundles etc. in any way whatsoever.
Despite numerous calls to the call centre (ref nr's S3-TVPC-V12M, S3-TVU27-7UWB8 and the most recent one received on Thursday being S3-TVV9U-UJL3) Vodacom is still too incompetent to just ACTIVATE my access.
I was furthermore also asked to ONCE AGAIN submit a copy of my ID and my previous company had to write a letter stating that it was transferred, even though everything was reflecting accordingly on their system seeing that it was submitted as part of the transfer.
I pay R1000 per month for this account but I am being locked out of it... The call centre agents are furthermore contradicting one another as to the actual cause of the issue without being able to assist in resolving this very simple matter.
How on earth do you rationalise/explain this Vodacom - just fix your mess!!
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