THIS IS THE 3RD CONSECUTIVE MONTH MY LINE HAS BEEN BARRED. EACH TIME I WASTE TIME AND MONEY TO CALL (SINCE THEY DONT HAVE A FREE NO. EVEN FOR EXISTING SUBSCRIBERS).
EVERY MONTH I AM TOLD BY THE CALL CENTRE THAT THEY DONT KNOW WHY MY LINE IS BLOCKED AND THEY EVENTUALLY RE-OPEN IT. AFTER I HAVE CALLED THEM AND SORTED OUT THE PROBLEM ON MY OWN, I GET AN EMAIL RESPONSE FROM THE ONLINE QUERY I HAVE LOGGED A DAY BEFORE TO SAY THAT THEY HAVE RESOLVED MY PROBLEM, WHEN THEY HAVE DONE NOTHING.
TODAY I RECEIVED AN SMS THAT I HAVE REACHED MY LIMIT- AFTER SPEAKING TO PHINDI WHO INFORMED ME THAT I STILL HAVE 115 SMSES AND 33MINS AS WELL AS DATA AND A 500MB BUNDLE PENDING. I CALLED AGAIN, SPOKE TO 3 DIFFERENT CONSULTANTS (NONE OF WHOM KNEW WHY MY LINE WAS BARRED) & HELD ON 7MINS BEFORE I WAS CUT OFF.
FURTHERMORE, EVEN IF I HAVE REACHED MY LIMIT, I FAIL TO UNDERSTAND WHY I SHOULD BE PREVENTED FROM USING THE DATA, SMSES MINUTES THAT I HAVE ACCUMULATED. THEY SHOULD BY ALL MEANS BAR OUTGOING CALLS BUT IT IS UNETHICAL TO PREVENT ME FROM USING THE OTHER SERVICES I AM PAYING FOR.
CUSTOMER SERVICE IS PATHETIC. CONSULTANTS HAVE NO CLUE HOW TO ASSIST AND EVEN ASK ME WHAT THEY SHOULD DO... REALLY
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