I contacted Telkom via telephone on the 19th of March to downgrade my ADSL line to a normal line and to cancel my internet package.
Since then I have still been billed for this service, one which I cancelled because they failed to deliver it in the first place.
I then cancelled the line for second time via the phone on the 21st of May.
I requested that I be refunded for the 3 months that I was charged after I had requested cancellation, which I was assured by the operator, would be investigated further.
On the 6th of June I received a call from Telkom to ask if I would like a discount on my internet service, which prompted my questioning if my cancellation instruction had been received or not. I had to re-explain the whole situation to this new operator, who assured me that she would investigate further, something I have little faith in.
I would like a full refund of the charges for the internet service after the 19th of March when I gave my original instruction to cancel the service. I would also like a refund for the 3 months prior as the service was so shocking that I couldnt even access the internet. I will, however, settle for the former.
Regards
S.Flowers
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