After first posting a customer complaint on this website on Friday 24th May I received the standard 8ta response shown below.
Just wanted to flag up for all other users and to the 8ta Social Media team that unsurprisingly I still havent been contacted or informed about this 'investigation' into my complaint. I wont be holding my breath for a reply either - this is after all the "72 hour wait time to be given a call back" and the 2 week wait time to be given a highly ineffective technical support call.
Cant believe how shockingly poor your service and customer response standards are 8ta!!! Seriously, you need to up your game.
Anyone else reading this - my advice is save yourself some time and stress and stay far far far away. I wont be waiitng for a call back 8ta, but I'm sure you'll send me a generic, computer generated reply anyway after I post this.
8ta's generic (your complaint is important to us but we cant be bothered to do anything about it) reply
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Regards,
8ta
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