AfricaComplaints.com » Telecommunications » Complaint / review: Cell C - Not sure what is going on | #118855

Cell C
Not sure what is going on

Hi

I applied for a new contract with Cell C (left Vodacom) around the 3rd May and was advised my device, Samsung S4, would be delivered within the next week.
I called in on the 9th to find out what the status is and was told that they were still waiting on stock.
To my surprise the device was delivered on the 13th of May but alas it was the wrong colour and I sent it back with the courier and wrote a note to state exactly why the device was sent back.
I called in on the 14th to find what the status of my application was and was advised that it had been cancelled as I had sent the device back, so basically I had to go through the whole application "thing" again as well as the approval process.
By this time I was calling Cell C daily and on the 15th my "2nd" application was approved but they didnt have stock of the S4.
Since then i have called in everyday to try and get some indication as to when stock would arrive but nobody seems to be able to give an estimate.

I have reached the point where I may as well go back to Vodacom or even go with MTN in order to get the device sooner (both of which don't have stock but can get it within a week of my application)

Just want this sorted

Date:

Company: Cell C

Country: South Africa   City: Cell C Direct

Category: Telecommunications

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