Vodacom,
Being a contract customer for over 10 years I recently wanted to port my number to a different service provider.
Under advisement from you call center, I canceled my contract which was rolling over month to month. It expired last year December 2012. I subsequently cancelled my contract on the 6th of April 2013 & was assured I would only pay for 6 days of usage hence me cancelling it on the 6th and not the 30th of April 2013.
Needles to say i was billed the full amount, & began a long and arduous task of seeking an explanation. After battling for an hour I eventually escalated the call to a call center lead Kersia Wagner who promised to give me clarity 3 days later. 10 days later no callback, I called Vodacom again and this time I was refused 3 times to escalate the call and eventually insisted to speak to a manager ' Mavreen' who left a voicemail saying that they cant find my calls and I have to pay... needless to say you already have my money.
Its an absolute disgrace to bill customers for a full month's usage, if only 6 days usage was accrued for a rolling over contract!! Your actions are morally reprehensive and your sadistic approach towards customers is a disgrace!
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