I applied for a new contract on 2 April 2013 and, after being promised that my new cellphone will be delivered within 3 to 7 working days, and after a lot of calls being made to them, I at last received my new phone on 19 April 2013. This was where my main problem started. I requested that my existing Autopage cell number being ported to Cell C when I applied for the new contract. Since 19 April I am constantly on the phone to them, spending a few 100's of rands on airtime and telephone calls, trying and sort out this mess. If you at last get through to a section/person, after listening to their voice message for long times in the queue, they will start transferring you from one section to another. Nobody wants to take ownership of your problem and will try to fix your problem. Porting section tells you that they cannot assist you as this is a new contract and sales must arrange otherwise you will be charged R250. Even mails to Customer Services or Lauren Neethling of Customer Care does not help as nobody will reply to your mails or phone you back. On 10 May they again transferred me around till after 17:00 just to tell me that the next section already went home. I am FED UP!!!
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