1 Collected upgrade to iPhone5 and nano SIM card from branch on Tuesday 07 May 13.
2. Loaded SIM card per attached instructions.
3. Phone failed to recognise SIM.
4. Phoned technical help centre, who diagnosed problem as either - faulty unit, or faulty SIM.
5. Returned phone and SIM to branch on 08 May to advise them of issue. Branch advised for the first time that we needed to wait up to 24 hours for SIM to be activated.
6. Same day; old SIM was deactivated leaving me with two devices that were dysfunctional.
7. Phoned head office to complain head office confirmed that all was well systemically but agreed to look into the matter and call back. No call came. Branch office constantly engaged
8. Following day, 09 May, SIM still not registering. Rang head office again to complain about situation and lack of promised call back. Threatened cancellation of upgrade deal and contract
9. Branch called and left message to say that they had provided wrong SIM.
10. Rang branch and asked them to deliver new SIM, which they said could not do - had to go back to branch to collect.
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