I phoned to organise a new contract on Friday, 11th Jan 2013. Firstly, there is so much background noise in the call centre that it is difficult to hear the consultant on the line.
The first consultant (see the issue already) was rather unfriendly towards helping me not really explaining why the system said I could not "afford" the lowest package on Cell C (Vodacom happily previously provided a more expensive contract with no issues). The second consultant explained the issue in detail, and we proceeded forward. He said he would contact me by Monday, 14th Jan.
By Tuesday, 22rd Jan I had not received a call, so I called (further wasting my time and money). The next consultant informed me that it is still pending approval. I haven't heard anything anything further regarding the approval of the account, a day shy of a week later?
This is poor client service. This could have been easily mitigated by keeping your word, and calling to inform me that the process is taking longer than expected / where it is in the process (its called Service Delivery?).
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